ACS Professional Year

Performance in
Business Meetings

This unit boosts participants' confidence in attending and
actively engaging in meetings. It covers meeting
administration, Australian meeting norms, behavior and
communication, language, and roles for ECA Professional Year
participants.

Workplace
communication

This unit enhances ECA Professional Year participants’
communication skills with customers (whether this is with
internal or external customers); this requires the cultural
sensitivity and language to be able to build rapport and
ensure there are no miscommunications.

Presentations

This unit prepares ECA Professional Year participants to
deliver impactful presentations during their internships. It
focuses on clear communication, engaging the audience, proper
content structure, and self-evaluation of presenting style.

Business
Writing

This unit emphasizes writing a business report and workplace
emails, which are crucial skills for your future career. Email
communication often forms the first impression, and employers
expect error-free, well-structured reports. This unit helps
improve written English proficiency.

Reporting to
Managers

This unit includes receiving instructions, conducting
research, analyzing information, and reporting findings.
Research responsibilities are common in internships and early
careers. Participants must understand instructions, gather
relevant information, and present it coherently to their
manager.