Training & Services

Microsoft Dynamics CRM 4.0

CRM offers you a web-enabled customer relationship management solution to effectively automate daily sales, customer service, and field service amongst others. We offer a range of official training courses, written by Microsoft  that offer you the opportunity to develop the skills and knowledge needed to successfully implement and use  CRM within business.

This training course provides you with the knowledge and skills to upgrade to the latest version of CRM. At the end of this course you should be able to:

• Describe the key new features of  CRM
• Add an organisation and add business units to it
• Export, edit, and import data by using the Import Data Wizard
• Import a customisation
• Create, publish, and monitor a simple workflow

MYOB Course

MYOB helps you manage accounts electronically with the industry-standard, this course will provide you with the knowledge you’ll need.

With MYOB you’ll be taught how to handle a range of essential bookkeeping functions.

Through a series of easy-to-follow lessons, you’ll learn how to handle basic accounting and banking functions, and cover other important areas such as sales recording, inventory management, reconciliation and payroll administration.

By the time you’ve completed your studies, you should be comfortable enough to apply your newly acquired computerized bookkeeping skills in the real world.

This course will help you whether you are running your own small business, planning to start one or are looking to start out on a career in bookkeeping – in fact, you’ll can credit towards our Certificate IV in Financial Services (Bookkeeping) course if you decide to further your studies.

Course outline covers:

• Assets
• Liability
• Owners Equity
• Income
• Cost of sales
• Expenses
• Other Income eg Interest
• Other Expense eg Income Tax and Interest to pay

Please send your enquiry on py@eca.edu.au.